Complaints Register

Lodge a complaint

Submit cases of overcharging or denial of infrastructure services. Your complaint is compiled into case studies presented to regulatory bodies such as the Commerce Commission, or to support potential litigation.

Your details

Complainant's name *

Organisation

Email *

Telephone

Development / project

Development or project name

Property address

The complaint

Council or infrastructure provider involved

Complaint category

Detailed description *

Amount charged / financial impact

Important dates

Supporting documents

You may attach PDF, Word, spreadsheet or image files. Maximum 20MB per file, up to 8 files.

Click to add filesPDF, DOCX, XLSX, PNG, JPG

Consents

I consent to SANZ contacting me about my complaint.I consent to my complaint being used as an attributed case study (with my name and organisation). If unticked, any case study will be anonymised.I acknowledge that my information will be handled in line with the SANZ Privacy Policy, and that complaint details will not be displayed publicly by default. *

Your complaint is stored securely and reviewed only by authorised SANZ administrators.